Returns & Exchanges
Due to the perishable nature of our premium meats, we offer a satisfaction guarantee to ensure every cut meets our high standards. If your order arrives damaged or fails to meet quality expectations, please contact us within 24 hours of delivery for a replacement or store credit.
Inspect Your Delivery
Upon arrival, immediately check your vacuum-sealed packaging and the internal temperature of the shipping container to ensure freshness.
Document Issues
Take clear photographs of any damaged packaging, incorrect items, or quality concerns to help our butchers assess the situation.
Contact Support
Email our customer care team at [email protected] with your order number and the documentation within 24 hours of receipt.
Resolution Process
Once reviewed, we will process a replacement shipment for your items or issue a full store credit to your account, as per our freshness guarantee.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing